Question 1

How do I set up the Simplain Vendor Portal?

Accepted Answer

The Simplain Vendor Portal software resides in the cloud and awaits your subscription.  From there, our Technical Team will work with your IT team to configure the data content from your systems resources and your desired data processing flow.

Question 2

How do I add users?

Accepted Answer

Vendor Users can register for access to your instance. Retail Users are provisioned by the Admin user.

Question 3

How secured is Vendor Portal?

Accepted Answer

We are a SOC-compliant company and utilize encryption protocols to provide our software to you on a secured platform and transmit information safely.  Cloud delivery is covered by the overarching security commitment from the Cloud platform provider.

Question 4

Can we Integrate Vendor Portal with other software packages?

Accepted Answer

Since we are using standard Web Services for data feeds, it does not matter what software packages Simplain Vendor Portal interfaces with. Individual modules can be configured to work with other 3rd party systems.  An example would be the Item Introduction module that can optionally be configured to work with GS1 for utilizing standardized product UPCs.

Question 5

Do you replace other ERP/ MDM Systems?

Accepted Answer

We do not attempt to replace an ERP system. Instead, we work together with whatever your ERP / MDM system is. The advantage of Simplain Vendor Portal is that we can scale to your system. This is quite useful for small to mid-size corporations with a smaller-scaled system but wants to immediately take advantage of secured vendor communication and data feeds that smaller-scaled systems cannot provide for you.

Question 6

What are the data feeds accepted by Vendor Portal?

Accepted Answer

Simplain uses the standard Web Services to transfer data between the Simplain Vendor Portal and your ERP system.

Question 7

What user training is provided once we purchase the vendor portal?

Accepted Answer

You will have access and can download the electronic versions of the manuals for your purchased modules.  Besides, you will have access to the Simplain Helpdesk.  Customized training and ongoing support are provided.  Please speak to the sales team.

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